Refund policy

Last updated: 8 July 2026

We want you to love your Elino Foods snacks. Since our products are consumable food items, our refund and return policy is designed with hygiene and safety in mind.

Damaged or Incorrect Items If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery at hello@elinofoods.com, along with your order number and a photo of the item. We'll arrange a replacement or refund once verified.

Non-Returnable Items Due to the nature of our products (food items), we do not accept returns for:

・Opened or partially consumed products

・Products without visible damage or defect

・Change-of-mind requests

Refunds Once your issue is verified and approved:

・Refunds will be processed to your original payment method within [5–7 business days]

・Bank/payment processing times may vary

Order Cancellations You may cancel your order before it is shipped by contacting us at hello@elinofoods.com or 8110020033. Once an order has been dispatched, it cannot be cancelled.

Contact Us For any refund or return requests, email us at hello@elinofoods.com with your order details.